---
title: "How cookie consent works on Fincanva"
description: "What the cookie banner asks, the five purposes it lists, why optional cookies start switched off, and how to change or withdraw your choice at any time."
canonical_url: "https://fincanva.com/docs/account-security/how-cookie-consent-works-on-fincanva"
last_updated: "2026-09-24"
md_url: "https://fincanva.com/docs/account-security/how-cookie-consent-works-on-fincanva.md"
---

# How cookie consent works on Fincanva

Fincanva asks for your consent to optional cookies and similar tracking technologies through a banner run by Iubenda, a consent-management service, and it asks the same way everywhere: every optional purpose starts switched off, for every visitor in every country, so no optional cookie is set until you switch its purpose on. You can accept all purposes, reject them, or choose one purpose at a time — and change or withdraw that choice whenever you like, from **Cookie preferences** in the website footer or **Manage cookie preferences** in the app's security settings.

## Before you start

No prerequisites. The banner appears on its own, on the website and in the app, until you answer it. Changing your answer later from the website footer needs no account; the app's route needs you to be signed in.

## Steps

1. When the banner appears, accept all purposes, reject them, or open the preferences to decide purpose by purpose.
2. In the preferences, switch each optional purpose — **Functionality**, **Experience**, **Measurement**, **Marketing** — on or off. **Necessary** stays on.
3. To change your answer later, open **Cookie preferences** in the website footer, or **Manage cookie preferences** under **Settings** → **Security** in the app — see [How do I change or withdraw my cookie consent?](#how-do-i-change-or-withdraw-my-cookie-consent).

## What you should see

The banner goes away once you have answered it, and only the purposes you switched on set cookies. Your answer is stored in the browser you gave it in, so the banner comes back in a different browser or device, in a private window, after you clear your cookies, or when Fincanva updates its [Cookie Policy](/cookie-policy).

## What does the cookie banner ask?

The cookie banner asks which purposes you allow Fincanva to use cookies and similar technologies for. It lists the purposes and offers three answers: accept, reject, or open the preferences and decide purpose by purpose. The banner has no close button, so it stays until you give one of those answers.

## What are the five cookie purposes?

The banner groups every optional cookie under one of five purposes, named in the banner as follows:

| Purpose | What it covers | Can you switch it off? |
|---|---|---|
| **Necessary** | What the website and the app need in order to work at all | No — always on |
| **Functionality** | Basic interactions and features | Yes |
| **Experience** | Improvements to how pages look and behave | Yes |
| **Measurement** | Measuring traffic and how the site is used | Yes |
| **Marketing** | Advertising, and measuring whether advertising works | Yes |

**Necessary** is shown already ticked and cannot be unticked, because nothing in it is optional. The other four are independent: allowing **Measurement** does not allow **Marketing**, and the reverse.

## Are optional cookies on before I choose?

No. Every purpose except **Necessary** starts switched off and stays off until you switch it on, so no optional cookie is set before you choose. That default is the same for every visitor, wherever they are: Fincanva applies the strictest standard — opt-in — to everyone, rather than a different rule per country.

One thing does run before you choose: Google's tag loads for every visitor in a cookieless mode. Until you allow **Measurement** or **Marketing**, it sets no cookies, and the pings it sends Google carry none.

The one thing geography changes is which extra controls you see. A visitor covered by US state privacy law also gets a sale-and-sharing opt-out and a notice at the point of sign-up, described under [Your Privacy Choices and Notice at Collection](/docs/account-security/your-privacy-choices-and-notice-at-collection). The consent rules themselves do not change.

## How do I change or withdraw my cookie consent?

Reopen your cookie preferences and change your answer — withdrawing is as quick as giving consent was. Two places open them:

- **On the website**, including every page of these docs: **Cookie preferences**, in the **Company** column of the footer. For a visitor covered by US state privacy law, the same link reads "Your Privacy Choices" instead.
- **In the app**: open **Settings**, then **Security**, and press **Manage cookie preferences** in the **Cookie consent** section. It is there for every signed-in user, in every country.

Either one opens your cookie preferences, where you can switch any optional purpose on or off.

## Will Fincanva ask me again?

Yes. Fincanva's banner is set to ask for your consent again when Fincanva updates its [Cookie Policy](/cookie-policy). And because your choice is stored in the browser you made it in, a different browser, a different device, a private window, or clearing your cookies starts you from the banner again.

Cookie consent is separate from accepting the Terms: answering the banner does not accept the Terms, and accepting the Terms does not answer the banner — see [why Fincanva asks you to accept the Terms](/docs/account-security/why-fincanva-asks-you-to-accept-the-terms).

## Where do I read which cookies Fincanva uses?

In the [Cookie Policy](/cookie-policy), on Fincanva's website. It is the full document behind the banner; this page explains how the banner and your choices work, not the individual cookies.

## Common problems

### "We could not open your cookie preferences. Please reload the page and try again."

The app could not reach the consent service that shows your preferences. The usual cause is a content or ad blocker in your browser that stops that service from loading: allow Fincanva in the blocker, reload the page, and press **Manage cookie preferences** again. If nothing is blocking it, reloading the page is usually enough.

### The banner no longer appears

You have already answered it, and your choice is stored in this browser. To change it, use **Cookie preferences** in the website footer or **Manage cookie preferences** in the app instead of waiting for the banner.

Fincanva is for education and illustration only. It is not personalised financial advice, and past or simulated results do not predict future ones. [Read the Terms Addendum](https://fincanva.com/terms/addendum#section-3)