Before you start
No prerequisites. Settings → Plan and usage is available to every account, including one with no active subscription.
What does Settings → Plan and usage say about my subscription?
Your plan's name on the pass (Starter, Advanced or Ultimate — a Free account reads Free, and a Professional subscriber reads Custom, since Professional has no entry in Fincanva's own price catalogue), its price with the billing interval you pay on (billed monthly, every 3 months or annually), and, in Your subscription, one dated sentence that names exactly where your subscription stands:
| Sentence | What it means |
|---|---|
Your trial ends on {date}, or You’ll be billed for {plan} on {date} | Running on the 30-day trial; the first charge has not happened yet. See the 30-day trial. |
Renews on {date} | Active and will renew automatically at the date shown. |
A renewal payment didn’t go through | A renewal payment was declined; you keep your plan while it retries. See what happens if a payment fails. |
We haven’t received your first payment yet | A first payment has not been collected yet; some methods take a few days to clear. |
Ends on {date} | Cancelled: your plan stays active until that date, then stops. Nothing is charged again. |
Switching to {plan} {interval} on {date} | A plan switch is queued and will take effect at the date shown. |
Your {plan} plan ended on {date} | The subscription is over and paid access has stopped; everything you built is still there. The pass itself then reads Free — see what Settings → Plan and usage shows once the subscription has ended. |
The same sentence is the dated line on the plan pass, so the two always agree. What the rest of the page shows — the ladder of plans and what you are using — is in what Settings → Plan and usage tells you.
Steps to cancel your plan
- Open Settings → Plan and usage.
- In Your subscription, open the menu beside Change plan (
More plan actions) and select Cancel plan. - Confirm in the dialog:
Cancel your plan? Your subscription will end on {date}. You will keep access until then.
Your plan stays active until that date; nothing is charged again after you confirm. Cancelling does not delete anything you built — see plan compliance for exactly what happens to a strategy that ends up beyond your (now lower) plan.
What you should see
The sentence reads Ends on {date}, and a Restore plan button takes the place of Change plan. A cancellation toast confirms it in one line: Access until {date}.
Steps to undo a cancellation
- Open Settings → Plan and usage.
- Select Restore plan in Your subscription.
- Confirm:
Restore your plan? Your subscription will continue and renew on {date}.
This is available for as long as your access has not yet ended. Once the sentence reads Ends on {date} and that date has passed, there is nothing left to restore — subscribing again starts a fresh subscription instead.
What's the difference between "Upgrade now" and "Switch at renewal"?
Two different moments a plan change can take effect, offered side by side whenever a paying subscriber chooses a different plan: Upgrade now changes it immediately, prorated against what you have already paid this period; Switch at renewal queues the change for your next billing date instead, so today's plan runs out its paid period first. A queued switch shows as Switching to {plan} {interval} on {date} in Your subscription until it lands, and can itself be cancelled with Cancel scheduled change before then, which leaves you on your current plan.
During a trial, the Change plan dialog offers neither: it moves the trial itself, to Starter, Advanced or Ultimate on any billing interval, as often as you like. Each move takes effect immediately, charges nothing, and does not change the trial's end date. With no card on file the dialog is titled Which plan do you want to try? and each other plan carries Try {plan}; with a card on file it is titled Change plan and each other plan carries Switch to {plan}, with Starts now. Still free until {date}. What each version says in full is in the 30-day trial.
Does the account menu point me at a specific plan?
No. The account menu's Plan and usage entry opens Settings → Plan and usage for every account, whatever plan it holds, and every link in the app that offers a plan change opens that same page with Change plan already open. On the ladder of plans, the plan one step above yours is highlighted because it is the next in Fincanva's order of plans — on Ultimate there is none and no offer appears. Neither is Fincanva suggesting which plan you should be on.
Where are my billing details and active sessions?
Your billing details — the name and address that appear on your invoices, under Billing address, and the VAT/tax ID under Tax details, plus, for an Italian electronic invoice, the codice fiscale and the recipient (how to get an invoice with your tax details) — are on the neighbouring page, Settings → Payments and invoices. That page opens with your payment method — drawn as a card, a bank debit or an account, with an Update button that opens Stripe's secure page (Manage on Stripe for any other kind of method) — beside a Next charge · {date} panel when a charge is coming. Below them, Billing address and Tax details each save on their own, with their own Save; Tax details shows How you appear on invoices as you type in either; and Invoices lists your invoices grouped by year, each with its status and a PDF. Active sessions is a different page entirely: it lives under Settings → Access and security, and lists the devices signed in to your account rather than anything about your plan.
Can I cancel anytime?
Yes. There is no minimum term and no cancellation fee on any plan: while your subscription is active, Cancel plan is in the menu beside Change plan on Settings → Plan and usage, takes effect at the end of your current billing period, and can itself be undone with Restore plan for as long as that period has not yet ended.
Fincanva does not tell you which plan to be on, and this page is not a recommendation to subscribe — see Is this financial advice?.
Common problems
"To change plan during your trial, add a payment method first."
This appears when a plan switch is queued for the end of a trial with no payment method on file (toast: Add a payment method to change plan), and nothing about your subscription changes. It is not the way to change plan during a trial: the trial's Change plan dialog does not queue anything, it moves the trial immediately, with or without a card — see how do I change the plan of my trial?. To stay on a plan after the trial ends, add a card.
There is no Restore plan button
Your access has already ended: once the Ends on {date} date has passed there is nothing left to restore, and subscribing again starts a fresh subscription.